Payments Growth Specialist
Jane App
Sales & Business Development
Canada
Posted on Jul 3, 2025
We’re looking for a Jane Payments Growth Specialist!
Your Role in Our Journey
At Jane, we believe in helping practitioners do more of what they love. As a Payments Growth Specialist, you’ll be a key player in that mission - by helping existing Jane customers fully adopt Jane Payments and realize its value for their practice.
This isn’t a traditional “outreach” role. Growth at Jane happens through thoughtful conversations, genuine relationship-building, and a deep understanding of what makes clinics successful. You’ll partner with practitioners to simplify their operations, reduce friction, and help them get paid faster.
As our first Growth Specialist, you’ll be engaging with current Jane customers who haven’t yet activated Jane Payments - or aren’t using it to its full potential, as well as building the playbook for future growth. You’ll educate clinics on how integrated payments can simplify operations, speed up cash flow, and create a better client experience, as well as help Jane scale our growth function.
What You'll Be Doing
- Targeted outreach via phone, email, and other channels - connecting with customers surfaced through usage signals, campaign lists, or other segments (e.g., clinics still using external POS tools or with partial adoption).
- Booking and leading 1:1 consults to learn about each clinic’s workflow and demonstrate how Jane Payments can improve their day-to-day.
- Engaging with a steady volume of customer outreach each day - typically 30–50 interactions.
- Supporting clinics through decision-making and sometimes all the way through to activation - helping them understand fees, order hardware, or set up their account.
- Navigating objections with confidence and care, reframing hesitation into opportunity.
- Collaborating across Support, Marketing, and Product to surface customer feedback and inform positioning.
- Testing and refining outreach approaches - experimenting with timing, segmentation, or messaging to improve conversion, and sharing learnings with the team.
What Success Looks Like
- You contribute meaningfully to Jane Payments adoption - measured by net new activations, uplift in usage among existing accounts, and improvements in key conversion metrics.
- You help shape and improve our outreach playbook by sharing trends, surfacing blockers, and suggesting scalable solutions.
- Your consults lead to clear outcomes: accounts that not only activate but continue using Jane Payments consistently.
- You drive measurable business results while maintaining a high-quality, customer-centric approach.
- You maintain strong activity and follow-through - keeping conversations active, momentum steady, and opportunities progressing toward activation.
The First 90 Days
- 30: Complete onboarding, build foundational product knowledge, and begin confidently leading Jane Payments discovery calls.
- 60: Proactively connect with a segment of non-Jane Payments customers.
- 90: Drive meaningful activation progress within your outreach group and share early learnings that help refine our approach and improve conversion strategies. You're proudly sharing the story of a few clinics that you've helped move over to Jane Payments.
This Role Might Be A Great Fit If
- You’ve worked with payments or fintech tools for small businesses, and love showing others how these tools can make life easier.
- You have strong communication and presentation skills, and you’re comfortable navigating occasional rejection with resilience and grace.
- You’re energized by building relationships and enabling growth - especially when it makes a real impact on someone’s business.
- You’re curious, thoughtful, and great at asking questions that uncover real needs.
- You enjoy learning about how others work - and making meaningful recommendations based on that.
- You’re organized, self-directed, and driven by progress, not pressure.
- You’re comfortable working in ambiguity and excited to help shape new processes.
- You’re collaborative and generous with insights, ideas, and feedback.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.