About the Role
Operations Analytics at Hinge Health supports all teams under the department’s umbrella. Stakeholders span product managers of our internal electronic medical record system, clinical leadership (physical therapists, health coaches, NPs, MDs), workforce management, support teams, and business operations. As a Lead Analyst, you’ll be working cross-functionally on projects ranging from experimentation on the right combination of clinical interventions that balances member needs and driving outcomes, advancing the sophistication of our metrics instrumentation, and shaping product features and operational process improvement through deep dive analyses. You will be a highly-visible, trusted partner for our product and operations leaders working on problems that haven’t been solved before at this scale in the digital health space.
What You’ll Accomplish
Partner with product and engineering to measure product performance, perform feature experimentation, and conduct deep dives to inform roadmapping
Drive analytics initiatives across the internal product, member experience, clinical outcomes and business metrics
Conduct root cause analyses and deep dives to determine the underlying drivers of member behaviors and clinical outcomes
Work across functions to improve instrumentation and measurement of metrics to better understand the business and highlight key opportunity areas
Advance the maturity of the team and organization through continued data modeling, development of best practices and frameworks, and leveraging AI capabilities for stakeholder self-service
Basic Qualifications
4+ years of experience as a data analyst, product analyst, analytics engineer, data scientist
SQL mastery, Python and data modeling experience
Strong data visualization and communication skills with the ability to synthesize and tailor complex insights to VP/director-level stakeholders
Can conduct A/B experimentation with correct methodology, setup [power math, list pulling, dashboard creation], and results interpretation
Can apply appropriate mathematical and statistical concepts to bolster analyses (averages, distributions, confidence intervals etc.)
A high attention to detail and the ability to QA data at a glance or in depth
Ability to work autonomously and with minimal guidance
Bachelor’s Degree in Computer Science or related technical degree
Preferred Qualifications
Deeply understands operations, product, and engineering processes to be an effective cross-functional partner
Expert at navigating vague and ambiguous problem statements
Can lead projects with large scope and complexity, taking ownership of project outcomes and delivering measurable business impact
About Hinge Health
At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.
As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.
This is a Bengaluru-based role that involves regular interaction and collaboration with Hinge Health colleagues in San Francisco, CA.
Time zones: San Francisco is the Pacific Time Zone, which is 12 hours and 30 minutes behind India Standard Time – for example, 8am in San Francisco is 8:30pm in Bengaluru. Standard working hours in San Francisco are between 8am - 6pm. For this role, applicants should be open to meetings in the late evening following India Standard Time.
What You'll Love About Us
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Culture and Engagement
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
Workday ID
JR1900