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Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

At GoFundMe, our mission is to help people help each other. As our platform continues to evolve, we are strengthening the systems, governance, and operating practices that enable us to scale responsibly while maintaining the trust of our customers, partners, and regulators.

We are seeking a Senior Manager, Strategic Initiatives to lead GoFundMe’s Platform Excellence program. This leader will turn complex regulatory, payments, platform, and operating priorities into an accountable month roadmap with clear decisions, dependencies, owners, milestones, and executive reporting.

Reporting to the Chief of Staff to the CEO, this is a hands-on enterprise program and operating-model role. You will work across Product, Engineering, Finance, Legal, Compliance, Risk, Trust & Safety, and Payments to create the operating rhythm, governance, documentation, and follow-through required to execute business-critical work. You will not own Compliance policy; you will ensure the company can make decisions and deliver effectively against its requirements.

The Job

• Lead the Platform Excellence program. Translate complex, cross-functional priorities into a cohesive 12–18 month roadmap with clear workstreams, dependencies, owners, milestones, and measures of progress.
• Drive critical enterprise decisions. Identify and sequence the decisions required to move the program forward, ensuring they are addressed at the appropriate level. Frame complex issues, risks, tradeoffs, and execution implications so executives can make informed, timely decisions.
• Establish governance and accountability. Build the forums, trackers, working sessions, escalation paths, and operating cadences needed to keep the program visible, coordinated, and on schedule across multiple functions.
• Create rigorous, audit-ready documentation. Maintain a clear decision log, live risk and issue register, current roadmap, and supporting documentation that provide a defensible record of the program’s progress and outcomes.
• Provide executive-level reporting. Develop concise, decision-ready updates and materials for executive and board-level audiences, translating complex regulatory, operational, and technical information into clear recommendations and actions.
• Drive execution across functions. Surface risks early, ask difficult questions constructively, resolve obstacles, and ensure commitments translate into action. Build alignment and accountability through influence rather than direct authority.
• Connect strategy to delivery. Move comfortably between enterprise-level planning and detailed program execution, ensuring that strategic decisions account for operational realities and that delivery remains aligned with broader business priorities.
• Build scalable systems and workflows. Replace manual status tracking with structured dashboards, automated workflows, and reporting mechanisms that improve visibility, efficiency, and follow-through.
• Operate as an enterprise-wide partner. Build trusted relationships across Product, Engineering, Finance, Legal, Compliance, Risk, Trust & Safety, and Payments, connecting the dots across regulatory requirements, platform priorities, and execution complexity.

You

• Bring 8+ years of experience in enterprise program leadership, strategic initiatives, business operations, enterprise transformation, strategy consulting, compliance or regulatory program management, or a related field.
• Have operated at the Senior Manager level or as a senior individual contributor with meaningful enterprise-wide scope.
• Have direct, hands-on experience leading high-stakes, cross-functional programs within fintech, payments, or e-commerce checkout environments.
• Have successfully owned multi-quarter roadmaps, annual planning processes, executive or board materials, risk and issue management, and operating cadences that hold multiple functions accountable.
• Bring experience supporting regulatory remediation, compliance-related transformation, or other programs requiring rigorous, audit-ready documentation.
• Have taken ownership of an in-flight, high-stakes program and quickly developed fluency in its regulatory, risk, operational, and business context.
• Are credible with senior executives and skilled at translating complex information into clear, decision-ready recommendations.
• Are equally comfortable shaping an enterprise operating model and getting into the details required to move individual workstreams forward.
• Know how to create accountability through influence, navigate competing priorities, and drive progress without waiting for perfect information.
• Are an exceptional communicator who can adapt information for executive leaders, cross-functional partners, and teams responsible for delivery.
• May have experience in a Chief of Staff, Strategic Initiatives, Business Operations, Enterprise Transformation, or enterprise program leadership function.
• May bring a strategy consulting background, ideally paired with substantial in-house operating experience in a complex, regulated environment.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $185,000- $278,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form.

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Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘26 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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