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Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for an independent contractor in Warsaw, Poland to work on assignments as a Global Sanctions and Enhanced Due Diligence Analyst I (Contract).

Trust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, & Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse.

As a member of the Global Sanctions and Enhanced Due Diligence team, you will be responsible for being a point of escalation for other teams. Your day-to-day will consist of analyzing fundraiser activity; recognizing risk signals and actioning accounts as well as performing an in-depth analysis and clearly documenting the relevant information to each review. You will work independently and manage your schedule so you can adhere to internal SLAs and respond to customers in a timely and effective manner.

This is an incredibly rewarding job where you are required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give online.

The Job…

• Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
• Conducting in-depth enhanced due diligence reviews with a focus on anti-money laundering, sanctions and watchlist screening, politically exposed person(s), counter-terrorism financing, and financial crime.
• Evaluating fundraiser and account attributes for unusual activity and determining identified risks for final and/or next steps.
• Conducting Enhanced due diligence on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations.
• Collecting and analyzing information on organization’s governance, operations, and financial performance.
• In times of global crisis, supporting the Compliance team to set up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed.
• Working cross-functionally with Risk, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.
• Developing a deep understanding of Compliance Issues experienced on the platform.

• Conduct gap analysis to find opportunities for operational improvement and root cause determination

You…

• 1-2 years of related work experience working in payments compliance and/or risk management operations
• C1 fluency or higher in English required
• Exemplify company core values and embody team culture
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
• Fast learner with initiative and follow through without sacrificing quality
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
• Knowledge of global customer enhanced due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply in the wider financial ecosystem.
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance.
• Strong business acumen with a data-driven and customer-centric attitude.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• Strong performer, able to meet deadlines while balancing different priorities.
• Communicate clearly and concisely.
• Inquisitive with a solution-oriented mentality.

Why you’ll love it here...

• Market competitive pay, based on project scope, experience and other factors
• Your work has a real purpose and will help change lives on a global scale
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Dedication to Diversity

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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