Technical Support Engineer India Technical Support Engineer
Devo
Description
About Strike48
Strike48 develops purpose-built AI agents for security, IT, and compliance that automate real tasks—enabling organizations to focus on strategic priorities. Our technology integrates seamlessly with Bedrock LLMs, MCP connectors, and existing SIEM/observability tools to deliver intelligent automation solutions.
Headquartered in Boston, Massachusetts, Strike48 is backed by leading investors including Insight Partners, Georgian, and Bessemer Venture Partners.
Role Overview
As a Technical Support Engineer at Strike48, you'll be at the forefront of AI-powered security innovation, providing expert technical assistance to global customers and colleagues. This is a remote role for a professional who will be located in India.
Key Responsibilities
- Provide technical support during your assigned shift within our 24/7 global support model
- Troubleshoot complex software problems
- Build deep product expertise to effectively diagnose and resolve customer challenges
- Collaborate with cross-functional teams
- Proactively identify recurring issues and recommend preventative measures
- Communicate effectively with international customers and internal teams
- Maintain strict confidentiality standards when handling sensitive security information
- Educate customers
- Exhibit patience and empathy when failures occur
- Demonstrated success in a highly technical job or education in a technical field
- Excellent written and spoken communication in American English
- Ability to work independently and with initiative
- Willingness to work assigned shifts as part of a 24/7 support model
- Knowledge of computer networking principles
- Knowledge of information security principles
You will like this role if you
- Enjoy working with unfamiliar tools, including programming languages.
- Are excited to be on the frontier of applied AI and software security.
Devo does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Don’t meet every single requirement? At Devo we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Devo, diversity and inclusion means more than treating employees well and making them feel welcome. It is a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.
We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Devo will always be a place filled with purpose, energy, hard work, thoughtfulness, and respect.
To All Agencies: Please, no phone calls or emails to any employee of Devo outside of the Talent Acquisition team. Devo's policy is to only accept resumes from agencies via the Devo Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Devo and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid