Senior Program Manager - Manufacturing



Houston, TX, USA
Posted on Saturday, May 11, 2024
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As an integral part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
About Cognite and Cogniters
Cognite is a global leader in industrial software with our Industrial DataOps platform, Cognite Data Fusion®, at the core. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms.
At Cognite, the Global Customer Success team leads software implementation, deployment & adoption for clients, and helps them accelerate their digital transformation efforts with Cognite’s product suite. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting, to Industry and Software development. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.
You are responsible for the on time, on budget delivery of projects for our customers post sale. You create the ultimate cohesive unit for our project teams and the customers you represent. You are responsible for setting expectations and creating and executing both long term and short term plans that will meet your customer’s goals and accelerate Cognite’s footprint in your customers’ technology landscape. You will connect with key stakeholders, assign tasks, address blockers, manage risks and report progress to leadership clearly and concisely. You will be the bridge between your customers and Cognite’s Engineering and Product Management teams and advise on development priorities. As part of the broader account teams, you will need to enjoy working closely with people to solve challenging problems and be able to understand complex technology. You will be expected to quickly understand Cognite's offering so that you can connect the customer’s desired outcome with Cognite’s software and drive successful project deliveries which will ultimately lead to increased adoption and revenue growth.
Senior Program Managers are champions of learning, process improvement, and project management standards so you need to be aware of the latest developments, standards and tools in the industry. You will coach other team members, drive results, and work with project teams to build best practices, methodologies and execution standards to achieve milestones both for Cognite and for the customer.
This role is a hybrid role based our of our office in Houston, Texas.

What You'll Do

  • The Senior Program Manager will be the leader of multiple, concurrent and complex implementation projects that vary in size and scope for a high profile and complex customer. The Senior Program Manager is accountable for the following:
  • Collaborate with Sales, Data Scientists, Solution Architects, Domain Experts, product, and other teams to design, develop, and operationalize digital solutions with one of our largest global clients in the Manufacturing sector
  • Demo Cognite’s products and solutions as needed to prospects and customers
  • Work with customers and account teams to define and scope success criteria and deliverables for Cognite’s offerings as part of the Pre-Sale process
  • Confirm success criteria for each project with and build the project plans that will ensure value delivery within scope and budget
  • Oversee project execution including personnel assignment, project scheduling, and timely delivery
  • Manage a complex stakeholder landscape and provide clear, concise and complete communications to customer and Cognite’s Leadership Team
  • Manage project risks, escalating where necessary but also taking ownership as needed to manage customer expectations
  • Get your customers’ voices heard by clearly communicating product development priorities and business value to Cognite’s Product and Engineering teams
  • Contribute to the wider Cognite team culture and development by collaborating on team initiatives and building best practices for repeatable implementation processes.
  • Guide decision making, build best practices, methodologies and drive project execution milestones and targets
  • Participate in hiring as we grow the project management team

Who You Are

  • 7+ years experience in leading technology implementation projects for Enterprise customers in the Heavy Asset Industry ie. Manufacturing, Oil & Gas or Power & Utilities
  • Knowledge of project management processes, such as Scrum and Agile
  • Experience in industrial digitalization projects or product development of IoT, cloud solutions, or machine learning
  • Knowledge of heavy asset industry particularly in the Manufacturing Sector
  • Proven ability to execute on end-to-end SaaS project cycle-- scoping, delivery, training, and renewal
  • Ability to manage complex stakeholder landscapes (customers, end-users, internal resources, partners, etc.)
  • Experience leading teams, driving standards and motivating your teams towards measurable outcomes
  • Strong writing, presentation, and communication skills, including the ability to lead meetings and manage expectations
  • Bachelors in Business, Engineering, Computer Science or similar (Masters/MBA preferred)

What Will Set You Apart

  • Experience at a high-growth start-up organization and/or fast paced consulting preferred
  • Hands on software development or IT experience strongly preferred
  • Comfortable and confident in independently running executive review meetings, engaging with C-level sponsors
  • Enjoy challenges and dare to set ambitious goals that drive innovation within a fast growing global tech company

Why choose Cognite? 🏆 🚀

A snapshot of our many perks and benefits as a Cogniter

  • Competitive Compensation including base plus bonus
  • 401(k) with 4% employer matching
  • Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents
  • Unlimited PTO + flexibility to enjoy it
  • 18 Company Holidays including the week between Christmas & New Years
  • Paid Parental Leave Program
  • Employee Stock Purchase Program (ESPP)
  • Employee Referral Program
  • Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices
  • Join a team of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.
  • A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
  • Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
  • Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
  • Paid mobile phone and WiFI
  • A pet lover? Get the chance to meet Spot 🐶!
Cognite is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, Cognite Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at and follow us on Twitter @CogniteData or LinkedIn:
Equal Opportunity
Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.
We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.