IT Operations Engineer/Technician

Cognite

Cognite

IT, Operations
Bengaluru, Karnataka, India
Posted on Tuesday, April 30, 2024
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As an integral part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
This role is based in Bangalore, India, as part of Cognite’s India Center of Excellence (ICoE).
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As an integral part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
To build the best possible product, we believe in autonomous teams with developers, designers and product managers working closely together. Our teams are working on building the next-generation industrial data platform and applications across many different industries, such as Oil & Gas, Manufacturing, and Power & Utility. This includes enabling all types of workflows, including analytics, to assist in making better decisions. We are a good mix of engineers, products, and design. What we have in common is that we care deeply about the user experience and create products that users really want to use.
Our work environment is exciting, dynamic and intense. You will work with the best domain and industry experts: designers, product managers, software developers, ML engineers, AI engineers and business leaders. We support one another, ask good questions, and give each other constructive feedback. Our goal is to leverage our diverse set of strengths and backgrounds to build innovative products, to think outside the ordinary, and grind through and nurture a great
About the role
We are looking for a new IT Operations Engineer/Technician to join our IT Operations team in India. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As an integral part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Role & responsibilities

  • Deliver Cognite’s service desk and onsite support services in India.
  • Hands-on desktop engineering for Mac and Windows devices
  • Globally manage your share of the first line and second line support requests from the global organization.
  • Support development of automation
  • Drive and deliver improvement projects
  • Support the organization with the governance of our 150+ SaaS applications
  • Create efficient operating methods to adhere to policies and principles for extensive compliance requirements
  • Documenting IT processes in our knowledge base
  • Collaborate and leverage the organization's expertise for efficient IT operations.

We believe most of these should match your experience

  • You have experience working firstline IT operation support as a hands-on desktop engineer
  • You are a team player which love to share, inspire and collaborate
  • You are eager and ready to work onsite in our new office location in Bangalore.
  • You have relevant technical skills and contributes to the team’s tasks
  • You are service minded and are energized by spending time with your colleagues
  • You do not give up easily and have the patience to troubleshoot:
  • SSO & SAML
  • Network and firewall configuration
  • Azure Active Directory
  • Google Identity Platform
  • Computer operating systems MacOS, Windows and similar
  • Microsoft Defender, Intune
  • MacOS, Windows and different Linux distributions
  • Google Workspace
  • M365
  • Atlassian products like Jira, Confluence, Trello, Access, OpsGenie
  • Slack

Your collaboration skills and characteristics are shown by your ability to

  • enable grit in the team by creating a culture of persistence and passion to try and try again, and get things done
  • be persistent and able to adapt when faced with unexpected challenges
  • display high energy in all endeavors
  • work independently but open and collaborative with own and other teams
  • evaluate and help developing team members professional skills

Cognite IT Support Scope and Info

  • We support appr. 700 IT users
  • We provide onsite support in Norway, US and soon India .
  • We provide remote support for other locations (e.g Japan, US)
  • We contribute in the governance of 150 + SaaS applications as well as the infrastructure in Google Cloud Platform and Microsoft Azure
  • We have no traditional server infrastructure
  • The user base are appr 70%+ Mac, 5% Linux and 25% Windows users
  • Our main productivity tools are: Slack, Google Workspace, Jira, Confluence, Miro, Trello, M365, Github, Terraform

Join the global Cognite Community! 🌐

Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions - Amy Ruban at amy.ruban@cognite.com.
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
Cognite is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, Cognite Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at www.cognite.com and follow us on Twitter @CogniteData or LinkedIn: https://www.linkedin.com/company/cognitedata
Equal Opportunity
Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.
We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.