Senior Data Migrations Specialist APAC

Clio

Clio

Sydney, NSW, Australia
Posted on Tuesday, July 9, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Data Migrations Specialist to join our growing team in APAC. This role will be based out of Sydney and may also involve occasional travel for meetings and events.

We are looking for a technical and skilled Senior Data Migration Specialist to add value, energy, and technical expertise to our team. You have not only the technical chops but also have mastered the art of customer experience to deliver on data migration consults as part of a customer’s full life cycle. You like building and creating tools, are a troubleshooting expert, and a people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded.

What your team does:

The Data Migrations team at Clio, as part of our Customer Success Department, specialize in migrating customer data from legacy products into Clio. This can range from exporting data, importing data, processing data and the cleansing of data. Extract, transform, and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers.

This is a team assembled to specifically tackle the need to enhance the customer experience, and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly, and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers. Our current team members are smart, engaged and fun.

What you’ll work on:

  • Performing data transformations/validations based on customer needs and workflows including but not limited to LPM data, Documents, and Financial history;

  • Providing superb customer service throughout the data migration process;

  • Designing, building, and maintaining automation tools using scripting languages (ex. Python) to extract data from various sources, map and transform customer workflows, and load into Clio products;

  • Being the go-to migration lead for APAC migrations - Assisting with scoping & timelines presale, and acting as a proactive player with internal stakeholders through the early customer journey

  • Talking to potential professional services customers to position the value of migration packages and assist with closing opportunities;

  • Planing, leading, and owning projects from end-to-end and participating in cross-departmental initiatives to help build a world-class migration experience;

  • Being confident, articulate, and sensitive to the needs of customers and internal partners;

  • Contributing regularly to our customer-facing knowledge base;

  • Partnering with other members of the Customer Enablement and Technical Escalations teams to develop processes around the design, development, and testing of data transformation, extraction and training activities;

  • Gaining a deep understanding of and staying up to date with the Clio product and common workflows;

  • Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role;

  • And other duties as required.

What you may have:

  • A healthy customer obsession and focus on delivering exceptional client experience;

  • 5+ years of data migration experience. Experience with financial or document migrations is an asset, preferably in the legal tech space;

  • 3-5 years of experience with coding/scripting/SQL queries (ex. Python);

  • Expert knowledge in Microsoft Excel;

  • A proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate;

  • Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities;

  • Bachelor’s degree in Computer Science, System Engineering, Information Systems, or equivalent.

Serious bonus points if you have:

  • Experience with financial or document migrations, preferably in the legal tech space;

  • Experience with Salesforce or other SaaS tools;

  • Experience developing with API-driven applications

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits

  • Hybrid work environment

  • Flexible time off policy, with an encouraged 20 days off per year.

  • Superannuation

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $113,800 to $154,000 AUD. Please note there are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers