Senior Knowledge Management Expert
Celonis
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
Corporate Programs & Engagement is a strategic team within the President’s organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.
As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.
The Role:
The Senior Knowledge Management (KM) Expert will play a pivotal role in supporting the Head of Knowledge Management in building a robust KM organization and implementing KM solutions across the company. You will work closely with internal stakeholders to design strategies, roll out initiatives, and deliver value-adding KM services tailored to business needs. This role is ideal for individuals with a background in KM and operations who thrive in dynamic, fast-paced environments and excel at building structure and driving impact.
The work you’ll do:
KM Strategy and Execution
- Partner with the Head of Knowledge Management and our departments to design and implement effective KM strategies.
- Collaborate with user groups and stakeholders to identify opportunities, address gaps, and deliver impactful KM services.
- Serve as a strategic business partner, balancing high-level priorities with operational needs to enhance KM systems and processes.
- Support the implementation of a global Knowledge Governance Model in order to ensure our Knowledge Assets remain current, accurate and accessible.
- Execute the implementation of standardized processes for knowledge creation, tagging, storage, and access.
Cross-Functional Collaboration
- Build strong relationships with teams across the organization, including Enablement, Documentation, Learning & Development, and IT, to align KM objectives.
- Represent KM in cross-departmental initiatives, ensuring priorities are clearly communicated and aligned to our global KM strategy and governance model.
Project and Program Management
- Lead KM projects, ensuring timely delivery and adherence to quality standards in collaboration with internal and external stakeholders.
- Develop training programs and onboarding frameworks to upskill employees on KM best practices, in collaboration with Celonis Enablement teams.
Performance Monitoring and Continuous Improvement
- Monitor and report on KM system performance, identifying improvement areas and driving optimization initiatives.
- Collect and analyze end-user feedback and usage metrics to refine KM tools and services for better efficiency and adoption.
AI and Technology Integration
- Evaluate and implement AI-driven solutions to enhance operational efficiency and streamline KM workflows.
- Utilize AI tools to improve knowledge discovery, sharing, capturing, and maintenance processes.
- Oversee data integration, imports, and exports to ensure system interoperability and data integrity.
The qualifications you need:
- Minimum of 3 years in Knowledge Management; consulting experience is a strong plus.
- Proven ability to deliver high-quality projects on time, working collaboratively with diverse stakeholders across the globe.
- Hands-on experience leveraging AI tools to enhance KM processes and improve operational efficiency.
- Strong analytical skills, including managing datasets and creating reports, performance metrics, and data visualizations.
- Demonstrated success in solving complex problems, bringing structure to ambiguity, and delivering impactful KM solutions.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Proven ability to establish strong relationships with senior leaders and influence decision-making.
- Fluent in spoken and written English.
What Celonis Can Offer You:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Data Privacy, Equal Opportunity, and Accessibility Information
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
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