Online Community Intern
Celonis
This job is no longer accepting applications
See open jobs at Celonis.See open jobs similar to "Online Community Intern" Technology Crossover Ventures.We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The Community team is part of the Global Value Engineering CoE which serves as the backbone of our Value Engineering organization, offering centralized functions that enable us to operate at scale effectively. These functions are designed to provide scalable solutions, targeted expert support for customer engagements, and to nurture fully ramped talents for our field teams.Our Community Team strives to establish a comprehensive hub where our customers can seamlessly self-serve, collaborate, and innovate. This team is building, maintaining, and developing community programs, platforms, and tools.
The Role:
As the Community Intern, you will play a pivotal role in fostering and nurturing a vibrant online community. Your primary responsibilities will involve managing day-to-day operations, ensuring seamless interaction, and elevating user experiences through proactive engagement strategies.
The work you’ll do:
- Community Management: Spearhead interactions with community members, offering timely responses to queries, addressing concerns, and liaising with internal teams for issue resolution.
- Supporting Community Groups: Assist in curating and moderating community groups, fostering discussions, promoting events, and encouraging active participation.
- Community Enablement: Serve as a champion for our online community, providing guidance, training, and technical support to users while facilitating seamless navigation of platform features.
- Content Creation: Develop and execute a comprehensive content marketing plan, including editorial calendars, best practices, and weekly digests, while sourcing and sharing relevant content to enrich community engagement.
- Keeping Community Content Up to Date: Ensure that community content remains relevant and current, regularly reviewing and updating topics to reflect the latest trends and developments. Verify the accuracy of community data to maintain a reliable information repository for users.
- Data Analysis and Insights: Utilize data analytics tools to evaluate community performance metrics, gather user feedback, and derive actionable insights to enhance community experiences and inform product/service enhancements.
The qualifications you need:
- BSc/MSc/MBA degree in Business Administration, Marketing, International Business or equivalent
- Internship experience in Sales Operations, SaaS business, Consulting or Investment Banking (2+ previous internships are a bonus)
- Strong background in Microsoft XLS and PPT
- Strong analytical and communication skills
- Results-driven, detail-oriented, self-motivated with the ability to work independently
- Experience with Salesforce is a plus
- Availability for 6 months+ due to extensive onboarding
- Proficient in spoken and written English (German is a plus)
What Celonis can offer you:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
This job is no longer accepting applications
See open jobs at Celonis.See open jobs similar to "Online Community Intern" Technology Crossover Ventures.