Partner Account Manager



Sales & Business Development
Tokyo, Japan
Posted on Friday, June 21, 2024

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

The Celonis Ecosystem team supports our partnerships. The Celonis Ecosystem is pivotal to our company growth strategy as we aim to place the Celonis Execution Management system in the hands of every consultant. Within the Ecosystem team, the Ecosystem Solutions & Success team drives partnership activation, adoption, delivery, innovation, and overall success.

Our mission is to shape Celonis’ growth journey by creating self-sufficient partners, who will become advocates for the Celonis Execution Management System, drive substantial value for our joint customers and scale Celonis exponentially.

You will become part of a dynamic team from a variety of backgrounds that has, above all, three things in common: curiosity, drive and the desire to make an impact. As a Partner Account Manager you will be based in our fast growing and vibrant Japan office.

The Role:

As a Partner Account Manager, you will manage overall partner success by driving adoption and differentiation.

The work you’ll do:

  • Own and develop a portfolio of partners to drive success. Set & execute success plans and partnership goals, be accountable for renewal and upsell, adoption, and drive advocacy
  • Actively engage with stakeholders at all levels of the organization (including C-Level)
  • Develop with partner and execute an enablement plan
  • Set activation priorities & oversee activation of Celonis into partner service offerings and methodologies
  • Own the renewal forecast for your partners; actively monitor and report on the overall well-being of partners, tracking key health and usage indicators
  • Own regular meeting cadences, Adoption Workshops, QBRs (Quarterly Business Reviews)

The qualifications you need:

In addition to your strong written and verbal communication skills that enable you to interact directly with partners and customers, you’ll possess the following….

  • Have 8+ equivalent years of experience as a Customer / Partner Success Manager within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc...) working with large Enterprise customers and Partners
  • Can easily understand and break down complex business processes and datasets
  • Have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs
  • Are capable of building and navigating long term relationships with executives and key stakeholders
  • Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
  • Are passionate about making Customers / Partners successful
  • Are self-motivated, proactive team player with innovative ideas to inspire partner loyalty
  • Understanding of Business Process Outsourcing / shared service functions, including contract and cost structures

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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