Lead Engagement Manager



New York, NY, USA
Posted on Tuesday, June 18, 2024

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role:

Our Lead Engagement Manager role is part of our Professional Services team. In this role you will drive successful implementations of the Celonis technology in order to meet customer requirements, accelerate time to first value and drive measurable business impact. You will work with Fortune 500 companies across various industries to help them kick-start their process mining journey and drive process excellence across their organizations. This role reports to our regional services leader.
The work you'll do:
  • Own and drive end-to-end implementations of the Celonis technology across our largest and most strategic customers
  • Help customers drive significant business outcomes and ROI by leveraging the insights uncovered through Celonis
  • Collaborate with Sales teams, pre-Sales, partners and Customer Success Managers to establish Celonis Professional Services value proposition and statements of work with customers during pre-sales phases
  • Plan, schedule, and manage project timelines and activities from project kick-off through training to ensure each project is delivered on time and meets customer requirements
  • Manage resources, schedule, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements
  • Collaborate directly with customer senior level executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful realization
  • Regularly communicate projects status with status reports and meetings, covering key discussion items, action items, risks and issues
  • Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsor to minimize impact to project success
  • Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed
  • Keep projects up to date in the Celonis Professional Services Automation system to enable accurate and timely project and portfolio reporting
The qualifications you need:
  • Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field
  • 10+ years of client facing Program Management experience in enterprise software implementations, managing multiple projects concurrently
  • Demonstrate extensive experience in project management disciplines, documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution while facing customers and Celonis executives
  • Strong communicator with proven problem solver skills who can manage various Stakeholders and project timelines with a background in Consulting
  • Experience in People Management responsible for the delivery of execution of other consultants and have worked with onshore and offshore teams
  • Experience in positioning Services, writing proposals and “statement of works” within a complete ecosystem (customers and partners)
  • Experience with working in an ecosystem of partners and managing co-delivery
  • Ability to effectively set and manage customer expectations
  • Value driven mindset and ability to calculate business cases
  • Strong analytical skills, especially in applying technology solutions to core business problems
  • Project management certifications (PMP, Prince2, or Safe/Agile) is a plus

Visa sponsorship is not offered for this role.

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$156,000$178,000 USD

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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