Intern Collection Specialist



Madrid, Spain
Posted on Sunday, June 9, 2024

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Reporting to the Global Collections Manager in this function you will play an important role in the overall success and health of the customer's portfolio, as part of a global finance team in a fast-paced high impact environment.

The Role:

You will be responsible to establish contact with low value past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution.

The work you’ll do:

  • Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
  • Monitor low value accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
  • Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders.
  • Investigate historical data for debts and invoices.
  • Collaborate with accounting operations to process payments and refunds.

The qualifications you need:

  • Student of business administration / economics or of a comparable program
  • Think analytically, work in a structured manner and quickly comprehend new topics and interrelationships
  • Possess some understanding of accounting and finance language
  • High level of English
  • Characterized by good communication skills and enjoy interacting with potential customers
  • Have good knowledge of Excel and MS Office

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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