NAM Renewals Management



New York, NY, USA
Posted on Thursday, May 23, 2024

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role:

As a Renewals Analyst, you will be joining an exciting and emerging organization within the Value Engineering Strategy & Operations Team in the next chapter of our growth. You will be spearheading our critical mission to retain existing customers and existing revenue. You will help drive the overall global retention of our customers including creating programs, best practices, plays, and methodologies to drive world-class revenue retention rates. You will serve as front line support to NAM Value Engineers and Value Engineer Managers, helping answer questions regarding specific renewals, and helping to hold the various customer facing teams accountable to drive renewal plans that achieve the company’s targeted renewal rates. This role has much visibility and cross-functional alignment. It is absolutely critical to the future success of Celonis as our recurring revenue and our ability to maintain that revenue is a key driver of our future value.

The work you’ll do:

- Working in tandem with the wider Value Engineering Strategy & Operations Team, you will develop Best-in-Class Retention Methodologies that can be applied globally

- Create and leverage critical programs that help the organization achieve its retention goals and deploy resources into the right places at the right time.

- Work with the global field to streamline regional and vertical forecasts into one rollup forecast for the NAM Renewals Lead

- Help Celonis become much more predictable in understanding retention risk and forecasting churn by working to understand and eliminate “surprises” in the renewal forecast

- Help create escalation plans for accounts that need Executive action to help mitigate churn

- Support the Value Engineering Strategy & Operations Team with analysis and insights to contribute to the decision making and the ultimate success of Celonis

The qualifications you need:

- Understanding of Celonis’ Value Proposition and Value Realization Methodologies: You have advanced knowledge and experience following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV’s, and demonstrate the full value potential of Celonis EMS

- Cross-Functional Team Skills: You understand how to work in a cross-functional environment at Celonis - specifically working with the AEs, VEs, DealDesk, and finance teams to deliver a comprehensive global renewals strategy.

- Commercial Skillset: You have knowledge and expertise in renewal commercial considerations regarding price increases, renewal terms and length, manual vs auto renewals, and creative contracting options to limit risk.

- Financial Acumen: You have a foundational understanding of the financial terms, methodologies, accounting, and business practices associated with a SaaS business model and how recurring revenue from renewals impacts the business.

- Stakeholder Management: Proven experience in preparing and communicating results to stakeholders and management, both internally and externally.

- Analytical Skillset: You are able to identify trends and insights hidden within the data, and you feel comfortable creating with it a compelling story to present it to Senior Stakeholders

Visa sponsorship is not offered for this role.

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$81,000$135,000 USD

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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