Associate Servicenow Engineer



Madrid, Spain
Posted on Tuesday, May 21, 2024

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

Job Description

The Team: Enterprise Systems is a very cross-functional team, with the mission to structure data and improve processes within Celonis to allow every employee to perform at its best. We focus on tools, processes, and people to achieve this mission.

The Role: Do you want to get to know a unique end-to-end view into Celonis and take the possibility to actively shape the operations of a hyper-growth SaaS company? Then read on!

As part of the Enterprise Systems team, you will play a critical role in managing and optimizing the business processes and tools that support our internal stakeholders. Current tools include but are not limited to ServiceNow, Workday, and Coveo.

The work you’ll do:

You will partner with cross-functional teams to understand user pain points to identify opportunities on how internal processes and tools can be improved. You will implement enhancements to the existing processes by building solutions using ServiceNow.

  • Configuration and development of our tools
  • Maintaining system integrations to promote seamless processes, modeling and implementing business processes and data structures
  • Work with end-users to provide best practices and tips on tool usage including training, documentation, and support as necessary

The qualifications you need:

  • Degree in Computer Science or a comparable technical education. Career changers are very welcome.
  • Should have 1-3yrs of experience.
  • Location-Madrid, Spain
  • Basic knowledge of corporate IT structures and technologies.
  • Basic knowledge of agile project management methodologies (especially SCRUM).
  • Think analytically, work in a structured manner and quickly comprehend new topics and complex interrelationships to also present and explain them to various stakeholders
  • Can listen very well, are communicative and feel comfortable as an interface between different departments and all levels of management
  • An eagerness to learn and take on projects that stretch your skills
  • Have gained first experience with developing customer-facing interfaces, with application and software development
  • Very good knowledge of spoken and written English (Spanish / German is a plus but not necessary)
  • CSA Admin certification (mandatory)

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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