IT Support Engineer

Celonis

Celonis

IT, Customer Service
New York, NY, USA
Posted on Saturday, April 27, 2024

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

It Support Engineer

We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role:

Internal IT provides nonstop global IT support to Celonis operations as a vital piece to the puzzle. We support, maintain, and operate the company’s end-user solutions. As an IT Support Engineer, you will use your knowledge and skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

The work you’ll do:

  • Resolve, transfer or escalate IT tickets raised by internal employees
  • Work in an international IT support team to solve issues globally
  • Troubleshoot and resolve various technical issues via phone, email and remote control
  • Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment
  • Develop documentation/user guides for common user issues
  • Mobile Device support for corporate smartphones managed by Microsoft Intune
  • On-site support for the Celonis San Francisco, Palo Alto, Los Angeles & Raleigh Offices on a regular basis.

    USPs of the position:
  • To be the 1st contact person in IT-questions for a large rising and cool company in our New York City Headquarter
  • Learn everyday something new in our international IT team
  • To be a very good service provider in a superfluid company

The qualifications you need:

  • Knowledge in a Windows environment (Windows 10/11, Windows Server 2016/2019
  • Basic knowledge of MacOS
  • Basic knowledge of AzureAD/Active Directory
  • Basic knowledge of TCP/IP networks
  • Microsoft O365 knowledge
  • Operate and maintain network printers and network components like video-conferencing systems based on Zoom/MS Teams
  • Troubleshoot drivers / software applications
  • Knowledge in Mobile Device Management solutions Microsoft Intune & Kandji

*Visa sponsorship or transfer is not offered for this role.*

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$57,000$105,000 USD

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.


Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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