Regional Field Supervisor
CCC Intelligent Solutions
People & HR, Operations
San Antonio, TX, USA · Waco, TX, USA · Lafayette, LA, USA
USD 56,930.88-75k / year + Equity
Salary range is:
$56,930.88 - $75,000.00This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
The Regional Field Supervisor (RFS) manages a team of part-time Field Inventory Representatives (FIRs) who perform used vehicle inventory collection at automotive dealerships and conduct audits for OEM programs. This role oversees execution, quality, and timeliness across a multi-state territory, ensuring compliance with inventory standards, OEM audit requirements, and evolving operational processes. The RFS also stays current with technology, tools, and system changes that impact field operations.
Key Responsibilities:
Field Team Leadership & People Management
- Recruit, hire, onboard, train, coach, and terminate part-time Field Inventory Representatives (FIRs) and/or OEM Auditors.
- Directly manage approximately 25–30 FIRs/Auditors across a multi-state territory.
- Document employee communications and performance discussions at least monthly.
- Limit turnover through engagement, coaching, and clear expectations.
Inventory & OEM Audit Oversight
- Oversee used vehicle inventory collection to ensure accuracy, completeness, and timeliness.
- Monitor adherence to OEM audit guidelines, certification standards, and quality requirements.
- Perform quality assurance reviews of inventory submissions and audit work product.
- Ensure timely data collection, issue resolution, and compliance with internal standards.
- Optimize inventory quantity and mix to support operational needs.
Training, Technology & Process Awareness
- Identify industry trends related to vehicle configuration, OEM audits, and inventory practices.
- Stay current on technology, systems, tools, and platforms used for inventory and audits.
- Translate system and process updates into clear guidance for FIRs.
- Develop and maintain training guides, job aids, and reference materials.
Operational & Administrative Management
- Manage 5–7 departmental service levels tied to inventory and audit performance.
- Monitor KPIs related to quality, timeliness, and coverage.
- Manage travel planning and expenses in accordance with company guidelines.
- Travel up to approximately 75% within the assigned multi-state territory.
Requirements:
College degree preferred or equivalent relevant work experience.
2–3 years of management experience in a service, operations, automotive, or field-based environment.
Experience managing remote or part-time teams preferred.
Strong organizational, communication, and problem-solving skills.
Ability to adapt to new technology and operational changes.
Valid driver’s license and proof of auto insurance required.
Ability to incur business-related travel expenses with standard reimbursement timelines.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.