• Develop and nurture executive-level relationships with key client stakeholders to align strategic objectives and drive long-term value.

• Ensure seamless execution of strategic initiatives, resulting in measurable business impact and client satisfaction.

• Analyze market trends and client data to proactively identify expansion opportunities and mitigate potential risks. Present strategic roadmaps and investment cases to both internal leadership and client executives.

• Champion the voice of the client within the organization, influencing product development and service enhancements. Act as a trusted advisor, guiding clients through transformation initiatives and change management processes.

• Growing revenue and increasing profitability by building sustainable commercial relationships with clients.

• Develop and execute an annual plan to further build relationships and grow business each year.

• Working with the leadership team to share best practices, and to refine and execute an excellent go-to-market strategy for CCC Intelligent Solutions.

• In partnership with the customer delivery teams, monitor, and manage client performance to ensure high client satisfaction and value creation.

• Collaborate with the leadership team to implement and execute the organization’s vision and strategies for achieving that vision, including helping identify, prioritize, and launch new solutions.

• 10+ years of relevant experience building client relationships - must have significant experience building commercial relationships with enterprise clients in the insurance industry. They will have a strong understanding of working with clients to envision and co-create innovative solutions for handling claims.

• Demonstrable track record growing client accounts - must have proven experience in accelerating growth and scaling client accounts. They should demonstrate success in designing and delivering results for both new client acquisition and existing client expansion.

• Track record of collaborative stakeholder leadership - The ideal candidate will be a strong communicator to customers, peer functions, and employees. They will drive engagement and exude trust and credibility with all stakeholders.

• Bachelor’s degree in a relevant field required

CRITICAL LEADERSHIP CAPABILITIES

Driving Results

• Acts to surpass team goals, seizing opportunities to extend the limits of what is possible

• Sets continually higher goals for the team that are ambitious but achievable

• Identifies and acts on new opportunities that enable performance targets to be exceeded

• Seeks new challenges and is energized by exceeding targets

Acting Strategically

• Creates a 2-3-year roadmap or blueprint to implement the enterprise strategy in own area

• Identifies and prioritizes the most critical future factors to consider in making decisions

• Makes plans to address changes or trends in the external landscape (i.e. competitors, clients, and market segments) that affect own business or area

• Develops plans that consider the impact beyond own area, location, function, or market

Leading People

• Identifies and leverages individual strengths and potential within the team

• Engages the team in discussions around the longer-term strategy and how they can contribute

• Delegates significant responsibilities and decision-making authority to team members, providing guidance

• Gives team members ownership within their areas of responsibility, setting clear expectations and checking in as needed

• Enables team success by removing barriers and providing resources

• Invites the team to recommend ways to solve problems, discuss challenging issues, or generate new ideas

important PERSONAL CHARACTERISTICS

• Driven by purpose; acts in alignment with CCC values.

• Entrepreneurial, energetic, and driven.

• Hands-on, results-driven, accessible, positive, and proactive.

• Welcomes and adapts effectively to feedback.

• Personally humble and low-ego, but proud of what the CCC team has achieved.