Salary range is:

$56,930.88 - $67,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The primary objective of the Parts Support Specialist is to provide product training, technical support, maintenance and performance reviews to parts supplier market. Key accountabilities for this role include initiating, planning, executing, testing, and support. In addition to producing performance reports, investigating and resolving issues, and creating/producing ad hoc reports to insure optimal performance. This is a remote position.

Key Responsibilities:

• Manage issues and resolution pertaining to electronic parts integration and parts supplier inventory submissions.
• Analyze parts inventory submission activities and practices to continuously improve parts inventory availability, descriptions, pricing, and delivery coverage area.
• Troubleshoot, diagnose, and resolve cases that are focused on product functionality, connectivity, and product failure for parts inventory submission solutions.
• Manage supplier relationship, quality and delivery within the parts inventory program for the CCC ONE network.
• Identify trends/patterns of recurring issues, notifying the appropriate functional groups.
• Analyze, identify, and recommend corrective actions to ensure problem resolution and overall customer satisfaction.
• Establish electronic procurement connectivity between supplier and repair facility.
• Facilitate bi-annual supplier performance reviews and provide progress reports to management.
• Develop and execute client related account service plans that are consistent with short-range and long-range measurable objectives.

Requirements:

• Bachelor’s degree or equivalent experience required.
• 2+ years’ work experience in technical / product support, product implementation, or similar capacity.
• Prior XML experience/ familiarity required
• Ability to pick up new technology, software quickly
• Demonstrate strong communication & presentation skills.
• Knowledge of advanced use of Microsoft Office
• Experience working in the automotive market preferred.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.