Customer Success Manager - OEM
CCC Intelligent Solutions
This job is no longer accepting applications
See open jobs at CCC Intelligent Solutions.See open jobs similar to "Customer Success Manager - OEM" Technology Crossover Ventures.Salary range is:
$65,562.00 - $100,000.00This position is bonus/commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
The primary objective of the Customer Success Manager is to work with the automotive manufacturer to promote customer satisfaction and partnership growth by leading cross-functional product onboarding, product performance reporting, analytics, and issue resolution. The Customer Success Manager works with the Account Management Teams and Automotive Manufacturer Clients to identify value creation and operational improvement opportunities across the product portfolio, and act as the chief customer advocate within the CCC organization. This role is also a subject matter expert in CCC Mobility Products and in expressing their value propositions.CCC’s Mobility Group is partnering with automotive manufacturers to connect them with a vast network of insurers, car dealers, and collision repair facilities, and help improve their customer relationships and profitability by providing data insights and network management solutions.
Key Responsibilities:
- Supports Account Management teams in meeting specific client needs across the CCC Mobility product portfolio.
- Drives cross-functional initiatives and works with the Account Team, Product Management, Product Development, Implementation, Legal, Operations and other CCC teams to track down status and resolve open client issues. Follows-up and closes issues with clients.
- Supports CCC business development process for designated accounts.
- Monitors account service plans to reduce issues and detect competitive threats.
- Develops operational scorecards for designated account.
- Provides clients and their management teams with reporting and insights.
- Identify, analyze and interpret results, patterns and trends using statistical techniques within complex data sets.
Requirements:
- Bachelor’s degree required. (consideration may be given for high-achieving candidates with equivalent work experience)
- 3+ years of service experience required, 5+ years preferred.
- Experience in at least one of the following industries is required: Automotive Manufacturing, Dealership, Collision Repair, Auto Insurance, Automotive Telematics or similar.
- Strong ability to identify, analyze and interpret trends or patterns in complex data sets.
- Strong project management, coordination skills required
About the company’s commitment to its employees
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS
Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.
Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.
CCC Intelligent Solutions Jobs and Company Culture (themuse.com)
This job is no longer accepting applications
See open jobs at CCC Intelligent Solutions.See open jobs similar to "Customer Success Manager - OEM" Technology Crossover Ventures.