Sr. Manager, Business Optimization

CCC Intelligent Solutions

CCC Intelligent Solutions

Chicago, IL, USA · Chicago, IL, USA
Posted on Tuesday, June 11, 2024

Salary range is:

$118,011.00 - $160,000.00

This position is bonus/commission eligible.

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

The Role

We are looking for a high-energy, driven candidate who is passionate about driving operational success and fueling employee enablement across our Product & Technology group. CCC’s Product Operations team is focused on creating and continually optimizing the operating systems, process, and analysis that support the delivery of strategic business outcomes with velocity and at scale related to our Products and Technology solutions. You will work directly with teams in P&T and across the entire CCC organization to create, execute and lead initiatives that enhance operational efficiency, streamline business processes, and drive continuous improvement across the organization. This role involves analyzing current practices, identifying improvement opportunities, and implementing strategies to optimize business performance. The Sr. Manager, Business Optimization works closely with cross-functional teams to ensure that optimization efforts align with organizational goals and deliver measurable results.

Key Responsibilities:

  • Drive operational excellence initiatives to optimize processes, increase efficiency, and enhance productivity across product teams. Lead initiatives across the organization, collaborating across all levels, including SMG and ELT
  • Conduct process analysis and identify improvement opportunities. Define clear objectives and targets.
  • Ensure proper documentation and communication of process changes to relevant stakeholders.
  • Drive change management efforts to ensure successful adoption of new processes and technologies.
  • Identify and evaluate technology solutions, tools, and systems to support process optimization efforts.
  • Monitor product lifecycle key performance indicators (KPIs) and metrics to track product performance and identify opportunities for improvement.


  • Bachelor’s degree; MBA or advanced degree preferred.
  • Minimum of [5 years] of experience in product operations, project management, or related roles, with demonstrated leadership experience.
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Proficiency in project & product management tools, including aha! and Jira and familiarity with software development tools and technologies.
  • Proven track record of successfully managing complex product development initiatives, from conception to launch, preferably in the software industry.
  • Strong understanding of product development methodologies, such as Agile or Scrum, and experience implementing them in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and influence decision-making at all levels.
  • Strategic thinker with a data-driven approach to problem-solving and decision-making.
  • Ability to thrive in a dynamic, fast-paced environment and lead teams through change and ambiguity.

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.

Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.

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