Collections Analyst

CCC Intelligent Solutions

CCC Intelligent Solutions

Chicago, IL, USA · Chicago, IL, USA
Posted on Thursday, June 6, 2024

The hourly rate is:

$24.00 per hour

This position is bonus/commission eligible.

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

The Role

This position is responsible for collection of past due invoices from Insurance Services Group customers.

Key Responsibilities:

  • Responsible for collection of past due invoices for an assigned portfolio of accounts.
  • Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
  • Prepare and maintain weekly updates on large balance accounts.
  • Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
  • Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
  • Process payments, refunds and reports in QuickBooks.
  • Process credits as needed.


  • 2 years college associate degree preferred or equivalent experience
  • 1-2 years of experience in commercial collections and/or customer service
  • Proficient in Excel/Microsoft Office
  • Background in Accounting or Finance a plus
  • Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
  • Interpersonal Communication
  • Priority Management
  • Problem Solving
  • Customer Focus
  • Team Effectiveness
  • Commitment to Results
  • Attention to Detail
  • Adaptability

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.

Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.

CCC Intelligent Solutions Jobs and Company Culture (