Instructional Designer

CCC Intelligent Solutions

CCC Intelligent Solutions

Chicago, IL, USA · Chicago, IL, USA
Posted on Friday, May 31, 2024

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

The Role

Salary range is:
$65,562.00 - $80,000.00
This position is bonus/commission eligible.

The Instructional Designer will create eLearning, live instructor-led training sessions and training guides, and supporting materials following an instructional design process to support CCC’s learning audiences.

As a member of the Learning Services team, the Instructional Designer is responsible for collaborating with cross-functional teams to create and implement learning experiences.

Critical skills required for the role include a high degree of accuracy; versatility; strong CCC product knowledge; digital content and learning technologies experience; demonstrated mastery of English grammar; and the ability to align to sound project management practices on all projects.

Interface with all Internal Departments, including but not limited to:

• Enabling Services
• All Sales Groups
• Service Operations
• Product Management & Marketing
• Product Development
• Help Desk /Technology

External Customers including but not limited to:

• Insurance
• Repair Facilities
• Suppliers/OEMs
• Independent Appraisers

Key Responsibilities:

Instructional Design

  • Apply knowledge of instructional design and adult learning theory to develop learning materials and create or update training programs.
  • Quickly synthesizes and rapidly create course content based on input from written material, previous training courses, subject matter experts, etc.
  • Oversee instructional design projects and manage training project plans. Collaborate with project teams to develop and implement learning solutions to best meet the particular business need.
  • Develop learning experiences for classroom (in-person and virtual), self-paced eLearning modules or blended approaches.
  • Create course presentations, videos, assessments, facilitator guides, and course handouts.
  • Execute evaluation strategies and tools to measure program effectiveness. Leverage feedback into design and on-going maintenance of training/learning solutions.
  • Conduct initial train-the-trainer sessions for all new training programs.
  • Research and implement best practices in instructional design and learning technologies.
  • Assist, when applicable, in the development and maintenance of product help topics

Project Management

  • Establish and refine effective project management procedures and status processes.
  • Create and manage project plans according to processes and procedures using identified project management tools.
  • Plan, collaborate, and execute training development activities.
  • Consult with project teams to develop and implement learning solutions to best meet the business need.
  • Clearly communicate project milestones, issues, risks, and needs to Learning Services Leadership and project stakeholders.

Learning Management

  • Support trainers, SMEs, clients, etc. who need problem-solving and solutions within the LMS.
  • Use established course development processes for LMS distribution.
  • Administer the LMS, including uploading content and maintaining all training-related recordkeeping as needed.
  • Collaborate with LMS process analyst to determine and facilitate best practices and required reporting.
  • This position does not have direct reports.
  • Other duties as assigned.


Relevant Work Experience

  • Bachelors’ Degree or equivalent experience required.
  • Minimum three years Instructional Design experience is preferred.
  • Preferred prior experience includes working with complex content and developing training for multiple delivery modalities (traditional/online classroom, and self-paced eLearning modules).
  • Instructional Design experience in Technology / Software environment is preferred.
  • Communicate effectively in visual, oral, and written form. (Essential)
  • Instructional Technology experience including website development; experience with CSS and HTML preferred.
  • Video content development experience with Adobe Creative Cloud or Camtasia preferred.
  • eLearning course development and delivery experience using tools such as Articulate 360.
  • Visual experience such as graphic design.
  • LMS, SharePoint, and file management knowledge preferred.

Key Competencies

  • Knowledge of all CCC products
  • MS Office
  • Knowledge of adult learning principles & Instructional Design Principles and Training Delivery Methodology.
  • Knowledge of automated course development and delivery tools.
  • Problem Solving
  • Interpersonal Communication
  • Collaboration
  • Project Management
  • Customer Focus
  • Decision Making
  • Adaptability
  • Graphics, video, audio editing experience
  • Ability to create and edit graphics as needed.
  • Web development (CSS / HTML / JavaScript)

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.

Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.

CCC Intelligent Solutions Jobs and Company Culture (