Global E-Commerce - Moderation Quality Program Manager
ByteDance
Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Moderation Quality Assurance Analyst role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide indepth RCA for critical issues as well as the implementation of effective action plans. Responsibilities - Help build quality assessment process and conduct quality assessment work by ensuring and evaluating the delivery quality of the global sellers, products and contents reviewed. - Conduct root cause data analysis and provide key actions to improve processes. - Participate in the development of quality inspection standards and continuously optimize the process and platform. - Enhance moderation policy and work closely with operations and safety teams. - Produce structural feedback, support and supervision, and act as a trusted point of contact for external stakeholders.
Qualifications
Minimum Qualifications - Bachelor's degree or above. - 1+ years of hands on and in-depth experience in e-commerce safety and quality analysis. - Ability to digest large data sets/policies in a cohesive and actionable manner. - Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects. - Support business in shifts by following the labor laws. Preferred Qualifications - Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness. - Familiar with office software such as Excel, Word, Powerpoint, etc.
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.