User Researcher, US - Global Payment
ByteDance
Responsibilities
About the team In alignment with the company's globalization strategy and vision, the Global Payments team offers a comprehensive Fintech platform for our customers. Our products encompass fundamental payment acquisitions, disbursements, transaction monitoring, risk management, foreign exchange conversion, accounting, reconciliations, BNPL (Buy Now Pay Later), insurance, and more. Global Payment UED team is growing at a rapid pace. To drive our growth, we’re actively seeking out the best talents to join us on this adventure to provide the best payment service experience for global customers. We are looking for a talented user researcher. You will be given the opportunity to explore, conceptualize, communicate, collaborate, execute and improve the quality of the products. Responsibilities Responsible for executing diverse research initiatives for the global payment team, encompassing user experience measurement, customer insight extraction, and product conversion analysis. By conducting in-depth analysis of user needs and behaviors, this role aims to enhance the value of products and services, drive innovation, and support data-informed decision-making. - Define and measure UX metrics and develop programs for tracking user experience over time - Design and implement research, gather insights, and synthesize findings into actionable insights that enable stakeholders to make business-critical decisions - Leading mixed methods research endeavors designed to further our knowledge of user and creator experience relating to e-commerce onboarding, payments, transactions, and related topics - Proactively identify research needs and gaps and develop and implement solutions for scaling our research practice - Collaborate with cross-functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets
Qualifications
Minimum Qualifications - Bachelor’s degree or above in Psychology, Business, Statistics, Marketing Research, Human-Computer Interaction, or other related fields - 2+ years experience in user experience research, consulting, or marketing research - Proven experience using and appropriately selecting different research methodologies, including but not limited to: surveys, interviews, focus groups, diary studies, usability studies - Ability to analyze data sets with statistical tools (SPSS, SQL, Python, R) and present findings clearly to influence product direction and business decisions - Excellent written and spoken communication, presentation, and interpersonal skills - Ability to manage multiple research projects simultaneously in a fast-paced environment and take initiative to solve problems independently Preferred Qualifications - Experience in fintech or related industries - Flexibility to collaborate with global teams - Demonstrated ability to learn new skills quickly and adapt to evolving research needs
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $102400 - $222934 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request