Operation Specialist (Knowledge Management) - Global Payment - Jakarta
ByteDance
Responsibilities
Team Introduction The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Key Responsibilities: - Serve as the primary point of contact for all operational aspects related to Standard Operating Protocols (SOPs), ensuring smooth execution and adherence. - Develop, document, and implement SOPs to drive consistency and efficiency in operations. - Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices. - Monitor and ensure compliance with industry regulations and internal policies across global operations. - Conduct regular reviews and updates of SOPs to align with evolving business needs and regulatory changes. - Analyze operational workflows and identify areas for process optimization and risk mitigation. - Provide training and guidance to teams on SOP adherence and implementation. - Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication. - Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
Qualifications
Minimum Qualifications: - Bachelor's degree in Business, Accounting, Finance, or a related field - Experienced in operational process management, SOP development or a related field within financial services. - Proven experience in managing cross-functional collaborations and driving process improvement. - Ability to work in a fast-paced, global environment with multiple stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications: - 3 years and above relevant experience - Analytical and problem-solving skills, with root-cause mindset. - Exceptional communication skills to work with global stakeholders.
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.