Enterprise Application System Operation Specialist (Multiple Positions)
Los Angeles Regular Operations - User ops Job ID: A224458
Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Perform Enterprise Application (EA) system and business process optimization by understanding the mechanism, structure, and functionalities of internal business EA systems. Help the team in resolving issues regarding EA systems and to quantify new processes/solutions to evaluate/measure effectiveness of new processes/solutions. Perform data analysis to analyze user issues to optimize internal EA systems. Provide weekly issue reports and dashboards to stakeholders on top issues. Increase team efficiency by analyzing metrics, supporting training projects, and implementing solutions via user feedback projects. Work cross-functionally with the business, product, and engineering teams to build workflow processes and support EA system optimizations. Work with stakeholders to identify and define requirements, scope, and objectives to increase the efficiency of the EA system workflow. Collaborate with engineering, operations, and product managers to technically troubleshoot EA system issues. Assist and support training projects and user feedback projects.
Qualifications
Qualifications Must have a Master’s degree in Computer Science, Engineering (any), Information Technology, Technology Management, Business Administration, Business Analytics, Operations Research, or a related field, and 1 year of related work experience; OR a Bachelor’s degree in Computer Science, Engineering (any), Information Technology, Technology Management, Business Administration, Business Analytics, Operations Research, or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following: Gathering and organizing data for EA system optimization solutions; Utilizing Excel and SQL to create and update dashboards; Identifying malfunctions of EA system, including system security risks, and working with cross functional teams to optimize the performance of EA system; Working with cross-functional teams, including Engineering and UX teams, to assist users in solving technical issues in EA system; and Applying ring ratio to gather data of the EA system to understand and improve the EA system. Type: Full time, 40 hours/week Location: Culver City, CA Salary Range: $88837 - $143556 per year To Apply, click the apply button below. Contact lpresumes@bytedance.com if you have difficulty submitting resume through the website. ByteDance Inc. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at lpresumes@bytedance.com. #LI-DNI #IND-DNI
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $88837 - $143556 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
