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Technical Writer, AI Chatbot (Third-party Contractor)

ByteDance

Marketing & Communications, Software Engineering, IT, Data Science

San Jose, CA, USA

Posted on Oct 22, 2024

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Technical Writer, AI Chatbot (Third-party Contractor)

San Jose Third-party Associate Product - Product manager Job ID: A204924A

Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. ByteDance's traffic infrastructure team builds and operates a large network of edge POPs around the world, hosting infrastructure services including widely distributed Content Distribution Networks (CDNs). We are seeking experienced product managers to build the enterprise-level infrastructure platforms to serve Bytedance products, on top of which developers can easily deploy and manage their applications. We are seeking a Technical Writer with a strong interest in breaking into the field of AI chatbot development. In this role, you’ll help design, build, and refine our DocBot, transforming our product documentation and knowledge base for seamless AI interactions. This role focuses on creating and optimizing the DocBot to support users in better utilizing our platform, streamlining repetitive queries, and ensuring accurate, timely responses. Responsibilities: - Design and develop prompts that guide AI models to generate relevant outputs. - Review and restructure the knowledge base to optimize AI retrieval and responses. - Test and refine prompts iteratively, optimizing for clarity and precision. - Collaborate with the operations developer to align prompts with technical constraints. - Continuously improve outputs based on feedback. - Document prompt structures to ensure reproducibility.

Qualifications

Minimum Qualifications: - Bachelor’s degree in communications, English, technical writing, or a related field. - Strong interest in AI chatbot development. - Excellent written and verbal communication skills, with the ability to explain technical concepts clearly. - Strong organizational skills and the ability to categorize and structure existing knowledge base effectively. Preferred Qualifications: - Familiarity with knowledge base management and the ability to structure content for easy retrieval by the AI system. - Experience with reviewing and restructuring content for accuracy and efficiency. - Familiarity with Coze or similar platforms. - Attention to detail in reviewing technical content. - Experience working in collaboration with technical teams to align content with technical constraints. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】 Compensation Description (hourly)

The hourly rate range for this position in the selected city is $185- $200.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and