Client Success Coordinator
Built Technologies
COMPANY OVERVIEW
Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.
By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.
With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.
LINKS
About the Role
We’re seeking a detail-oriented, tech-savvy, and motivated individual to join our Client Success team as a Client Success Coordinator. This entry-level role is designed as a growth opportunity, starting with task execution and evolving into strategic ownership—especially in automation, content optimization, and operational efficiency.
You’ll begin by supporting day-to-day tasks, but your real impact will come from identifying inefficiencies and building smarter, scalable solutions that empower both our clients and Client Success Managers (CSMs).
Key Responsibilities
Optimize and Automate Client-Facing Content
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Own and maintain a library of client-facing templates, including emails, scripts, FAQs, and onboarding resources
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Identify opportunities to automate and scale communications for Essential-tier clients
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Draft and refine evergreen content that enables clients to self-serve and maximize value without constant CSM involvement
Provide Tactical & Administrative Support to CSMs
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Support data entry, reporting, and the preparation of client-facing presentations
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Collaborate with CSMs to streamline preparation and reduce turnaround time for deliverables
Grow Into a Process Optimizer
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Observe and analyze how CSMs engage with clients to identify workflow inefficiencies
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Recommend and implement improvements using technology, templates, or tools
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Develop lightweight systems or processes that improve team efficiency and performance
Qualifications
Required
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Strong organizational skills and attention to detail
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A proactive mindset with a passion for optimizing systems and processes
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Clear and consistent written communication skills
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Tech-savvy with a willingness to learn new tools
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Excited to build foundational experience in SaaS, customer success, and operations
Preferred (Nice to Have)
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Familiarity with tools such as Jira, Salesforce, Excel/Google Sheets, Helpdesk platforms, or AI tools like ChatGPT
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Experience creating or editing client-facing content or internal knowledge bases
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Exposure to customer success, support, enablement, or marketing operations environments
Why This Role is Unique
This isn’t just a support role — it’s a launchpad. From day one, you’ll take on meaningful work and be encouraged to ask “why” and drive change. If you’re looking for a fast-track into SaaS operations, client success, and automation, this role offers both foundational experience and room to grow.
Built’s salary range for this position is $65,000 - 75,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
Perks:
- The rare opportunity to radically disrupt an industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
- Robust compensation package including base salary and equity
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.
Greenhouse Disclosure
When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.
If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.
For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.