Portfolio Jobs

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists
and labels in the digital ecosystem by providing them the solutions they need to grow their audience at
each stage of their career and development.

Its 2,037 employees in more than 50 countries aim to support local artists and labels with a unique
digital expertise, respect, fairness and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to
join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN:
FR0014003FE9).
Ready to #setthetone with Believe ?

Job Description

We’re looking for a Sales Support & Product Specialist to be at the heart of our Sales organization — driving collaboration, solving challenges, and making a real impact on how we serve our clients.

As Sales Support & Product Specialist, you will be the central contact for all incoming requests from our local sales teams across the globe — from product issues and process questions to training needs and improvement ideas. Your role is key to keeping our sales organization running smoothly, improving efficiency, and helping Sales teams focus on what matters most: our clients and their success.

You’ll also lead projects to simplify workflows, optimize tools, and continuously improve how our teams operate — ensuring successful adoption of new tools and processes across markets.

Your main responsibilities will include:

1/ Sales Support

• Be the point of contact for Sales teams on tools, processes, and product-related questions.

• Coordinate and prioritize issue resolution, providing clear and timely updates.

• Keep documentation and training materials up to date.

• Provide local individual or small group training when needed

2/ Monitoring, reporting and insights

• Analyze support activity and KPIs to identify trends, recurring issues, and improvement opportunities.

• Build and update dashboards to track the activity and the progress & impact of key initiatives.

• Turn data into insights to guide priorities and decisions.

3/ Coordination with Central Teams

• Act as the link between local Sales teams and central Product, Operations, and IT.

• Escalate, track, and follow up on issues to ensure fast resolution.

• Contribute to the rollout and testing of new tools and processes.

• Share feedback and insights from the field to improve central initiatives.

• Centralize, challenge and qualify the improvement needs gathered from local teams

• Represent local needs and user feedback in cross-functional meetings and projects.

4/ Improving Productivity & Efficiency

• Lead or support projects that increase productivity of local teams

• Promote best practices and help teams fully leverage Sales tools and processes.

• Identify and automate repetitive tasks where possible.

• Ensure successful adoption of new processes/products.

• Track and communicate project results, highlighting impact on efficiency, satisfaction, and business outcomes.

Qualifications

• Strong organizational and analytical skills; ability to manage multiple priorities effectively.

• Excellent communication and stakeholder management skills; collaborative and proactive mindset.

• Customer-oriented, pedagogical, and adaptable; able to train, explain, and simplify complex topics.

• Fluent in English; experience working with multicultural teams is a plus.

• Proficient in Excel and PowerPoint, able to analyze data, build dashboards, and present results clearly and effectively.

Additional Information

SET THE TONE WITH US:

​Working at Believe means having individual and collective impact in a fast-growing company! ​

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​

​We have two hearts at Believe - our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

ROCK THE JOB ​

• Tailor-made training and coaching program ​

• Remote working policy​

• A wellness program "Pauses" with many activities and animations in-house​

• Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

• A healthy and eco-responsible company restaurant​

• Individual or family health insurance​

• CSE benefits ​

• A rooftop​

• A gym with free classes​

​SING IN HARMONY ​

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​

• Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint​

• 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)​

​We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.