Fraud Prevention Specialist
Believe
Company Description
Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
Ready to #setthetone with Believe?
Job Description
TuneCore is seeking a proactive and detail-oriented Fraud Prevention Specialist to join our Content & Rights Operations team. In this role, you will be responsible for investigating accounts for suspicious activity, monitoring streaming and download reports for abuse, reviewing revenue withdrawals, and engaging directly with clients to minimize fraudulent activities. Your efforts will help ensure the integrity of our platform and protect our artists and users.
Key Responsibilities:
- Account Review & Approval: Assess and approve or reject customer withdrawal requests, identifying any suspicious or malicious activity.
- Fraud Investigation: Research patterns and investigate potential instances of fraud or unauthorized activity; report findings to management.
- Customer Communication: Reach out to customers via email and phone regarding suspicious activity, providing clarity and support.
- Trend Analysis: Identify and analyze trends related to streaming abuse and other fraudulent behaviors to inform preventative measures.
- Reporting & Documentation: Maintain accurate records of all investigations, activities, and findings; generate reports on customer and product issues.
- Collaboration & Projects: Work with team members on special projects and initiatives aimed at enhancing fraud prevention strategies.
- Technical & Service Feedback: Report technical issues and customer service feedback to improve platform functionality and user experience.
- Other Duties: Perform additional tasks as assigned by management, adapting to evolving needs and priorities.
Qualifications
Experience:
- Minimum of 1 year in an office environment, customer service, or related roles via phone, email, or in-person.
- Prior experience in fraud prevention is a plus.
Education:
- Bachelor’s degree (BA/BS) preferred.
Knowledge & Skills:
- Exceptional written, verbal, and interpersonal communication skills.
- Strong customer service orientation.
- Effective time management and workload prioritization.
- Keen attention to detail, with a discerning ear and eye for audio and visual content.
- Ability to work independently and collaboratively within a team.
- Solid understanding of the digital music industry and familiarity with digital music services.
- Extensive music knowledge, with a habit of staying updated on current music trends (e.g., studying charts weekly).
- Quick learner, self-starter, flexible, and adaptable in dynamic environments.
Additional Information
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclaimer:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.