Artist Support Specialist (H/F)
Believe
Company Description
Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency. To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry !
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9). Ready to #setthetone with Believe ?
Job Description
As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market:
Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
Resolve issues and questions customers have about TuneCore products and services
Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
Product account management
Provide reporting on customer and product issues
Work with a team on special projects as needed
Report technical and communication issues in order to better service TuneCore artists
Perform other duties as assigned by management
Qualifications
Fluent in English and in French
At least one year of experience working in an office and/or customer service
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Manage time effectively and prioritize workload
Ability to work well independently, and as part of a team
A basic understanding of the digital music industry is a plus
Experience with Zendesk is a plus
Additional Information
Set the tone with us
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe - our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
- Tailor-made training and coaching program
- Remote working policy
- A wellness program "Pauses" with many activities and animations in-house
- Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
- A healthy and eco-responsible company restaurant
- Individual or family health insurance
- CSE benefits
- A rooftop
- A gym with free classes
SING IN HARMONY
- Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
- Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint
- 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)