Customer care representative
Believe
Company Description
Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music. Today, TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration and a range of promotional services. The company is headquartered in Brooklyn, NY, and owned by Paris-based Believe, one of the world’s leading digital music companies. The company is one of the fastest growing companies in the music industry and is actively investing in the continued growth of the business.
We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. The pursuit of innovation inspires us to work hard for our artists, while collaboration drives the way we work and approach our company’s social responsibility.
Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.
Job Description
As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market:
- Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
- Resolve issues and questions customers have about TuneCore products and services
- Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
- Product account management
- Provide reporting on customer and product issues
- Work with a team on special projects as needed
- Report technical and communication issues in order to better service TuneCore artists
- Perform other duties as assigned by management
Qualifications
● Fluent in English and Spanish
● At least one year of experience working in an office and/or customer service
● Strong communications skills: written, verbal, and interpersonal
● Working knowledge of Mac and the Microsoft Office Suite
● Manage time effectively and prioritize workload
● Ability to work well independently, and as part of a team
● A basic understanding of the digital music industry is a plus
● Experience with Zendesk is a plus