Customer care representative

Believe

Believe

Customer Service
Chengdu, Sichuan, China
Posted 6+ months ago

Company Description

Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.

With more than 1,500 people in 50 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.

Believe's mission can be summed up as: "Best serve and develop all artists and labels with care, transparency, fairness, expertise and innovation, in all local markets around the world".

Job Description

Local Customer Support is the major point of contract for our Customers. You will use our ticketing tool (Salesforce) to handle a daily number of request and achieve mission by providing timely, qualitative and innovative answers with care and transparency, using a high level of communication skills. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.

Job Duties:

  1. Ensure a good quality of answers to our Customers regarding various subjects such as Content delivery, Payments and Reporting
  2. Make sure to give efficient solutions and answers in a minimal delay
  3. Training & Onboarding for Artists and Labels on our tools
  4. Master on work tools and internal process, pass all trainings and participating weekly meetings.
  5. Contribute to create resources in our knowledge base to improve the autonomy of our clients

Qualifications

  1. Good customer communication skills with Care, Respect, Empathy
  2. Problem solving mindset
  3. Product knowledge
  4. Attention to detail
  5. Passionate about technology
  6. Fluent in English/Chinese
  7. Teamwork spirit