Video channel management support

Believe

Believe

Customer Service
Mexico City, Mexico
Posted on Monday, July 8, 2024

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.


Its 1,919 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.


To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).


Ready to #setthetone with Believe?

Job Description

The Video Support manager will be responsible for attending Believe clients' operational demands, organizing and verifying YouTube, TikTok and Meta rights issues, and leading "housekeeping" efforts for our artist's and label's channels in all Latin American Spanish speaking business units (Mexico, Colombia, US-Hispanic and Cono Sur).

Serve mid-level clients
- Be responsive to client's demands, solving their issues through direct action, escalation or information gathering in reasonable time
- Be in direct communication with clients, keeping track of their demands and actions taken
- Bi-weekly report painpoints and achievements to leadership

Serve priority clients
- Observe and act upon priority rights issues
- Organize conflict solving workflow
- keep constant contact with central to get a clear track of changes in our assets management

Housekeeping
- Regularly review channels' monetization
- Verify channel inclusion in Analytics groups
- Verify OAC activation for Believe artists
- Verify and demand Sound Recording embedding in MV assets

Maintain strong communication flow with local Video Teams:
- Work hand in hand with channel managers to define each region's priority support demands
- Catalog and report those issues to leadership
- Spot and communicate monetization growth opportunities from conflict resolution
- Compile client's demands to determine the instances in which our service lacks or exceeds

Build sinergy with Operations team
- Create and follow Jira tickets to solve clients' issues
- Establish close contact with operations managers in India, to anticipate issues and mitigate timezone gaps

Qualifications

Ideally 2 years’ experience in customer support. If it is in the music industry, even betterExtremely well-organized
A keen interest in digital technologies for music
Being able to express complex ideas with clarity and assertiveness
Good interpersonal skills
Motivated to work with a fast-moving and rapidly developing roster
Detail-oriented, ability to follow processes
A strong sense of priorities, ability to juggle various projects at the same time

Additional Information

SET THE TONE WITH US​

Working at Believe means having individual and collective impact in a fast-growing company! ​

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​

We have two hearts at Believe - our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

ROCK THE JOB

Well being advantages ​

  • Tailor-made training and coaching program ​

  • Remote working policy​

  • A well-being program​

  • Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​