Customer Reporting Specialist



Customer Service
Mumbai, Maharashtra, India
Posted on Tuesday, April 16, 2024

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 1,610 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to #setthetone with Believe?

Job Description

Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believe's artists and labels in LAS (Labels and Artist’s solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Finance Operations Senior Leader in Believe Mumbai office and working closely with customer reporting team based in France office. The member would work with the objective of operating payments to all labels and artists worldwide, with high quality of service.

The candidate would be expected to perform the Level 2 support in which the daily missions would include:

  • Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.
  • Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)
  • Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)
  • Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.
  • Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by central customer reporting team.
  • In charge of communicating the statuses to the label managers or the level 1 support team so that they can respond to customers.
  • Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.


The candidate is expected to have the below qualifications:

  • Bachelor’s degree in finance, Accounting, or a related field.
  • Minimum of 5+ years of experience preferably in finance operations domain
  • Previous experience in a management consulting firm or any project department within a Tech or Media company would be preferred.
  • Previous experience in Change management (act a facilitator on a day-to-day basis)
  • Strong proven skills on Microsoft Excel and PowerPoint.
  • Strong analytical and communication skills.
  • Ability to work collaboratively in a team and handle multiple tasks simultaneously.
  • Fluency in English mandatory, Excellent written and verbal communication skills
  • Curiosity for the Tech & Media industries

Additional Information

Benefits @Believe:

#Flexibility - Just punch in leaves, not intime and out time

#Office perks - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.


Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.