Supplier Success Professional

Avetta

Avetta

Calgary, AB, Canada
CAD 20-20 / hour
Posted on Apr 26, 2025

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home). This position will start on May 26, 2025.

Pay rate: $20.00/hour CAD

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide professional support to all Avetta customers
  • Help end-users navigate the Avetta Cloud Application
  • Verify technical documents submitted by end users
  • Ability to resolve complex issues with focus on customer experience
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS:

  • Call center experience is a plus
  • Excellent communication skill – both written and orally
  • Working PC knowledge, windows preferred and related applications
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress tolerance
  • Ability to learn and apply new information or skills