IT Support Tech I

Avetta

Avetta

IT, Customer Service
Calgary, AB, Canada
Posted on Mar 13, 2025

SUMMARY

The IT Support Technician I will provide first-line technical support, assist with office administration, and manage IT equipment logistics. Responsibilities include troubleshooting hardware/software, maintaining IT assets, and ensuring smooth operations. The role follows established procedures with normal supervision but requires problem-solving, attention to detail, and multitasking. Familiarity with Avetta corporate wide applications is required, with opportunities to improve processes and enhance IT efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide first-level technical support for hardware, software, and network issues ensuring all new hires have fully operational hardware from day one.
  • Set up and configure desktops, laptops, and mobile devices.
  • Install and update software applications.
  • Maintain accurate asset (Hardware/Software) inventory and assist with ordering equipment.
  • Assist with onboarding by setting up workstations and accounts.
  • Coordinate with building security for existing/new hire employee access badges.
  • Support basic printer, copier, and scanner troubleshooting.
  • Maintain and update IT documentation.
  • Manage meeting room equipment, setup, and troubleshooting. Support scheduling.
  • Receive, inspect, and log incoming IT equipment and office supplies as needed.
  • Prepare and package outgoing shipments with proper labeling and tracking, coordinating with shipping carriers for pickups and deliveries.
  • Maintain an organized inventory of IT and office equipment.
  • Coordinate with vendors for office equipment repairs.
  • Troubleshoot and escalate complex IT issues.

IDEAL EXPERIENCE:

  • 0-3 years of experience in IT or a related field.
  • Basic knowledge of computer hardware, software, and networking.
  • Strong troubleshooting, organizational, and problem-solving skills.

PREFERRED QUALIFICATIONS:

  • Ability to handle shipping tasks, including lifting moderate-weight packages.
  • Excellent communication and customer service skills.
  • Experience with Windows, Mac, and Microsoft 365 is a plus.
  • Certifications (preferred): CompTIA A+, Network+, Security+, Cloud+, Okta, Talkdesk, Microsoft, HDI.

IDEAL EDUCATION & TRAINING:

  • Certifications (preferred) in one or more of the following: CompTIA A+, Network +, Security +, Cloud +, Okta, Talkdesk, Microsoft, HDI
  • 0-3 years of experience working in information technology
  • Experience taking ownership of a given responsibility, improving it, and reporting on it.