Supplier Success Professional (Customer Support)

Avetta

Avetta

Customer Service
Calgary, AB, Canada
Posted on Wednesday, June 19, 2024

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $20.00/hour CAD

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide professional support to all Avetta customers
  • Help end-users navigate the Avetta Cloud Application
  • Verify technical documents submitted by end users
  • Ability to resolve complex issues with focus on customer experience
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

  • Call center experience is a plus
  • Excellent communication skill – both written and orally
  • Working PC knowledge, windows preferred and related applications
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress tolerance
  • Ability to learn and apply new information or skills