Supplier Success Professional - Junior Trainee



Newcastle, NSW, Australia
Posted on Tuesday, March 19, 2024

Work completed will apply towards a Cert 3 in ICT or Business; ideal candidates will have recently completed year 10-12. This role falls under the Miscellaneous award with wages set accordingly.

About Us

Avetta connects networks of safe workers, companies, and assets. We help our clients manage risk, increase productivity, and ensure the safety of their workforce – including contracting companies, workers and assets - in our cloud-based platform. Our Workforce Management product is utilised by many known industry leaders including: Lendlease, Visy, BHP, Woolworths and Transport for NSW.

We are the largest safety supply chain compliance provider globally. With our global reach, this is not your ordinary team or opportunity.

Our team is growing with our business

We know we’ve got the world’s-best tech. Now our supplier success team are open to offering recent school leavers the opportunity to commence their careers in customer service. The purpose of this role is to ensure our clients achieve their workforce management objectives within our software.

Our teams are motivated, collaborative, and passionate about delivering high-quality service. So, we’re specifically looking for those who have a "glass is half full" attitude. As a key member of our service team, we will guide you to support the company's customer success strategies, building strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences.

We're looking for enthusiastic individuals that pride themselves on good quality service and are willing to go the extra mile for our clients. Very little experience is required as this opportunity is an entry level role for those that are commencing their careers.

Our Supplier Success team have clear objectives, we will teach you to:

  • Take ownership of relationship with clients, which includes supporting on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Be a trusted advisor to support client relationships to help drive continued value of our products and services
  • Communicate effectively with internal stakeholders to understand customer needs, maximise retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed

In this role you will working towards being responsible for the successful service support of our Workforce Management solution to our customers in Australia, and New Zealand.

Our shifts are between 7am – 7pm (Monday to Friday) with a need to be flexible across these rostered shifts. Once trained and confident; there may be options to work a hybrid model (in office and working from home).

What to expect in the hiring process

At Avetta; our strong team and great culture has been built on finding the right people to join our team, here is what you can expect in our recruitment process:

Stage 1: Apply with resume.

What we are looking for:

  • Comfortable using a computer.
  • A positive mindset, and an eagerness to learn!
  • Good verbal and written communication.
  • A problem solving mindset
  • Willingness to be an active team player, self-starter, and multitasker who can quickly adjust priorities

Stage 2: Invited to complete Avetta Assessment Centre – workplace profiling (Online).

Stage 3: Shortlisted candidates digital/online interview.

Stage 4: Face to face interviews in our Newcastle office.

Stage 5: Reference checks

Stage 6: Welcome to the team

If you are as excited as we are with this opportunity then we would love to hear from you!