Portfolio Jobs

About Allica bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

This role is responsible for assisting the Collections Manager in managing the Bank’s Commercial Mortgage and Asset Finance portfolio of customers who may be displaying signs of distress. Working with our customers throughout their journey to bring their arrears up to date, ensuring your knowledge of all regulatory and compliance changes are up to date whilst having the ability to apply this in your interaction with our customers. Assist the Collections Managers to successfully implement strategies, enabling customers to bring their debt repayments up to date. This many include repayment plans, requests for forbearance and debt restructuring. Actively building a good rapport with our customers to facilitate a positive relationship, having sometimes challenging, unscripted conversations and applying your knowledge and experience to achieve the best outcome for the Bank and the customer. Where customers cease to trade or where arrears become unmanageable, providing support to the Collections Managers when working with third parties. This may involve Solicitors, Insolvency Practitioners (IPs) and Debt Collection Agencies to assist in the recovery of debt through possible repossession of Commercial Property or assets.

Principal Accountabilities

• Day to day Management of accounts in arrears or showing signs of deteriorating credit quality and accounts in Workout/Recovery. Using appropriate strategies which may include implementing repayment plans, agreeing forbearance or where necessary developing recovery strategies.
• Where necessary, terminating finance agreements on Asset Finance exposures and working with the Asset Manager to recover and sell assets to maximise sale proceeds.
• Liaising with Insolvency Practitioners and Debt Collection Agents.
• Change management supporter; to improve processes and procedures in a rapid manner through developing improvements with the business line mission squad.
• Talking to our customers predominantly via telephone calls and emails, supporting them by providing solutions and forbearance.
• Engaging with other domains in the business and sharing knowledge on our lending products to deliver fair outcomes.
• Understanding our regulatory obligations and ensuring these are fulfilled in line with our customer outcomes.
• Demonstrate an ability to ask open and probing questions in order to understand each customer's situation.
• The role will involve predominantly talking to customer's who are experiencing financial difficulty but some of your time will be spent offering general customer service to customer's who have questions, feedback, complaints or compliments via chat and/or phone.

Personal Attributes & Experience

• Previous experience in a Collections department working in a Commercial Mortgages environment, relating to SMEs where you have gained a sound knowledge of the processes/procedures.
• knowledge of the legal and contractual rights of both the bank and the customer and the bank’s options to enforce its security in the event of a customer default.
• Clear knowledge of the current regulatory environment including Treating Customers Fairly principles and dealing with vulnerable customers.
• Clear communication, having the ability to speak in a concise manner whilst treating customers fairly and with respect.
• Taking responsibility for your own workload in a proactive way.
• Comfortable speaking on the phone to customers and would be happy to speak to our customers through different methods.