Training Facilitator

Allica Bank

Allica Bank

Software Engineering
Milton Keynes, UK
Posted on Thursday, June 20, 2024

About Allica bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers

Department Description

Operations in banking like in every other firm is established to carry out all day-to-day transactions of the business. The Operations function within Allica has wide – ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Accounts with aligned card activity), alongside our own internal stakeholder. We are particularly focused on the following, ensuring that the bank always adheres to all relevant Regulatory requirements and our internal policies:

  • Slick digital account opening, and in life servicing.
  • Customer contact via telephony, email and in-app communications.
  • Payment and reconciliation activity.
  • Treasury operations.
  • Customer due diligence through Know Your Customer, Know Your Business.
  • Lending pipeline management.
  • Quality assurance and control.
  • Issue resolution.
  • Effective record keeping and data management.
  • Support of all change initiatives

Role Description

We are seeking a talented individual to join our training function, which is based within our Operational Assurance Team. The successful candidate will play a crucial role in enhancing our staff’s capabilities and ensuring they have the necessary skills to excel in their roles.

Deliver Training:

  • Provide tailored training to internal staff, both individually and in group settings.
  • Support the creation of a structured learning program or training syllabus catalogue.
  • Equip staff with the skills needed to maximize the use of our systems and procedures.

Work closely with the Training and Development Lead to:

  • Develop comprehensive training materials.
  • Deliver engaging and effective training sessions.
  • Support the implementation of a dynamic training curriculum.

Continuous Improvement:

  • Identify opportunities for further training and skill enhancement.
  • Help integrate changes through relevant training
  • Ensure that training content reflects the latest industry trends and best practices.

Content Maintenance and Governance:

  • Maintain high-quality training content through content updates.
  • Ensure compliance with appropriate governance standards.

Principal Accountabilities

Training Delivery:

  • Deliver comprehensive training to all new starters across Operations.
  • Combine coaching sessions with practical skill development.
  • Facilitate hands-on training across all teams within Operations.

Develop and Maintain Training Records:

  • Ensure accurate record-keeping and proper cataloguing in alignment with established procedures and requirements.
  • Ensure all necessary training governance is carried out.

Change Management Training:

  • Collaborate with change management teams to develop and deliver effective training.
  • Ensure seamless transitions during organizational changes.

Training Material Development:

  • Create training materials covering all aspects of operations.
  • Support new starters in mastering our systems and processes.

Personal Attributes & Experience

The appointed candidate will:

  • Be capable of working in a fast-paced environment, managing complex, competing and alternating priorities with a constant focus on delivery.
  • Have resilience and energy for collaborating with others, working flexibly and driving developments rapidly.
  • Have confidence, creditability and highly developed interpersonal skills with a ‘can-do’ attitude.
  • Be able to bring people together in a constructive and collaborative way, engaging your audience throughout.
  • Be a clear and independent thinker, logical, analytical and structured in approach to all business issues.
  • Utilize influencing skills with key stakeholders across the business.
  • Be pragmatic and astute in their dealings with others.
  • Be able to think independently and make decisions. Demonstrate pragmatism and astuteness in interactions with others.
  • Make independent decisions.

Additional Information

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • 25 days holiday – with the option to Buy/Sell
  • Pension contributions
  • Discretionary bonus scheme
  • Private health cover (with the option to add family members)
  • Life assurance
  • Income Protection
  • Family friendly policies including enhanced Maternity & Paternity leave
  • Season ticket loans

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.