Commercial Mortgage Completions Officer

Allica Bank

Allica Bank

Milton Keynes, UK
Posted on Sunday, June 9, 2024

About Allica bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers

Department Description

Operations in banking like in every other firm is established to carry out all day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders. We are particularly focused on the following, ensuring that the bank adheres to all relevant regulatory requirements and our own internal policies and procedures at all times:

  • Slick digital account opening, and in life servicing.
  • Customer contact via telephony, email and in-app communications.
  • Payment and reconciliation activity.
  • Treasury operations.
  • Customer due diligence through Know Your Customer, Know Your Business.
  • Lending pipeline management.
  • Quality assurance and control.
  • Issue resolution.
  • Effective record keeping and data management.
  • Support of all change initiatives.

Role Description

The purpose of the Completions Officer role is to ensure the best possible customer experience for Allica’s lending products from Offer stage through to loan drawdown and completion. Working closely with our Business Development/Relationship Managers, our legal and valuation panels and our Underwriting teams you will be responsible for a portfolio of lending cases, managing all relevant activity to progress the case efficiently and effectively through to completion.

If you think you can deliver operational excellence in the Commercial Mortgage arena, this is the role for you.

Principal Accountabilities

  • Deliver post-sanction administration to Commercial Mortgages, ensuring timely release of communications, legal and valuation instructions and payments to support the bank’s ethos of fast, high-quality service.
  • Responsible for satisfying Conditions Precedent to the Mortgage, supporting internal and external stakeholders to drive completions.
  • Managing a pipeline of cases to ensure adherence to the team’s service level agreements and quality expectations.
  • Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.
  • Build and maintain relationships with core internal stakeholders, Underwriting and Business Development Managers being key.
  • Maintain clear and accurate records for each case, including clear sanction audit trail, for MI and monitoring.
  • Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
  • Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
  • Maintain and update customer records, including data entry into the Core Banking system.
  • Assist Operations team and other departments as and when directed.

Personal Attributes & Experience

  • A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
  • Education to A level standard or equivalent
  • Excellent analytical and problem-solving skills developed from a Commercial Mortgage based background.
  • A generic knowledge of the commercial environment and lending pipeline management.
  • A good level of financial and commercial awareness.
  • A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
  • Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
  • Excellent organizational and IT skills.

Additional Information

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • 25 days holiday – with the option to Buy/Sell
  • Pension contributions
  • Discretionary bonus scheme
  • Private health cover (with the option to add family members)
  • Life assurance
  • Income Protection
  • Family friendly policies including enhanced Maternity & Paternity leave
  • Season ticket loans

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.


We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.