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Aidoc is recruiting a Customer Support Specialist (technical support) in Tel Aviv. Join our team!

Aidoc is the market leader in Healthcare AI, delivering the most widely used portfolio of AI solutions to help physicians prioritize life threatening cases and improve patient outcomes. Aidoc’s solutions are in use in over 1,000 hospitals including some of the leading health systems in the US. Aidoc is also funded by top VCs, having raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

We are seeking a talented, tech-oriented individual to join our Support team as a Support and Operations Specialist.

The team is responsible for providing excellent support to our globally-based clients, and handles requests via various communication channels, working on triage, providing high-quality responses, and escalating complicated requests in the production environment.

As a team member, you will play a crucial role in coordinating all production incidents and handling proactive alerts, resolving issues independently and handling communication with relevant development teams.

• Working to respond to and resolve all incoming client issues by phone, email within defined SLAs
• Handling real-time system alerts, managing alert escalations and following up with incident management protocols
• Documenting issue statuses and providing updates to team and management
• Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department

• Working three shifts a week is required, including late evenings and weekends
• A minimum of two years of college remain
• Experience in technical support/techops
• Excellent communication in English (written and spoken)
• Knowledge and experience with SQL
• Experience in navigating complex support scenarios
• Customer-oriented and exceptional interpersonal skills
• Excellent analytical and problem-solving skills
• Experience working cross-functionally with engineering teams
• Experience working with Monday.com, Zendesk, Slack - advantage

Our perks:

• Be part of something big - using cutting edge technologies to transform the Healthcare industry (while saving patients’ lives)
• Office close to HaShalom train station with free parking
• Stocked up kitchen & meal card
• Breakfast and lunch made by our personal chef
• Wellness- yoga, pilates, and functional workouts in the office
• Amazing culture - collaborative, transparent & fun!
• Attractive compensation package & benefits