Solution Success Manager - Emergency Medicine

Aidoc

Aidoc

United States
Posted on Thursday, April 4, 2024

Solution Success Manager - Emergency Medicine

  • Customer Success
  • United States
  • Full-time

Description

Aidoc is recruiting a Solution Success Manager - Emergency Medicine in the US. Join our team!

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

The Solution Success Manager- ER has a primary focus on championing the emergency department clinical onboarding journeys with the clinical team, as they introduce new AI solutions - with a secondary emphasis on cardiovascular, neurovascular, &/or trauma workflows. You will work closely with our customers to understand their current state and design the future state as they are changing their workflow. You will be their consultant as to how to introduce this change in their organization while working closely with the clinical champions. You will also work closely with product, engineering, operations, sales, and support teams.

Responsibilities

  • Be a consultant to our customers as to the right way to onboard with our solutions. For this, you will need to have extensive relevant clinical background and leadership in emergency medicine within the acute care setting.
  • Understand the customer goals and needs
  • Map and document the customer's current state and clinical workflows.
  • Design and build the customer's future state with AI.
  • Guide the customers on the best way to manage change in their institutions, as we introduce innovative technology.
  • Map and understand all relevant stakeholders and potential future expansions.
  • Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
  • Have a deep understanding of our solutions, their expected performance, and the user interface.

Requirements

  • 5+ years of emergency department experience and background including Emergency Department leadership (Charge, Manager, Director, Service Line Executive, ED Educator, etc.)
  • Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
  • Experience with data analytics is an advantage.
  • Previous work with medical imaging and radiologists is an advantage.
  • Research experience is an advantage.
  • Experience in stakeholder management, building relationships, and leading customers to success, preferably at the executive level.
  • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment.
  • Critical thinker with a good analytical approach and data-driven decision-making process.
  • Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
  • Excellent verbal and written communication skills (in English, and other relevant languages).
  • Ability to work in the relevant time zones.
  • Ability to travel up to 50%.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

  • Competitive salary
  • Stock options
  • 25 days of paid vacation
  • Healthcare plan benefits
  • The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.