Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories - from children's supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country. Most of the items traded on Kleinanzeigen are second-hand. In this way, users make an active contribution to sustainability. The Kleinanzeigen market allows companies the opportunity to easily offer their services online. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a leading global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.

Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

What you’ll do ​& Who you are

We’re looking for a dedicated and proactive Customer Success Manager to ensure our customers get the most value from our solutions. You’ll play a key role in driving product adoption, and maximizing customer retention. You serve as the primary point of contact for our customers, providing exceptional support.

This is a hybrid role, our office is in Berlin-Charlottenburg.
You report to the Customer Success Lead - Advertising.

What You’ll Do:

• Own the end-to-end customer journey - from onboarding through renewal - ensuring satisfaction, adoption, and retention.

• Identify upselling opportunities and collaborate with Sales to drive revenue growth.

• Act as the main point of contact for customer questions, including billing and service-related inquiries.

• Monitor campaign performance and product usage, proactively suggesting optimization measures.

• Gather and share customer feedback with Product and Business teams to continuously improve our offering.

• Collaborate cross-functionally with Sales, Tech, Finance, and Project Management to resolve customer needs effectively.

Who You Are:

• You have experience in customer success, account management, or another customer-facing role.

• You communicate clearly and build trust with internal and external stakeholders.

• You’re skilled at problem-solving and can navigate complex requests independently.

• You bring knowledge of CRM tools and ideally have a background in online advertising.

• You hold a degree in Business, Marketing, or a related field – or bring equivalent experience.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary 💸

• Participation in our Short Term Incentive plan (annual bonus) 🏆

• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

• A 24/7 Employee Assistance Program for you and your family, because we care ❤️

• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.