Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories - from children's supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country. Most of the items traded on Kleinanzeigen are second-hand. In this way, users make an active contribution to sustainability. The Kleinanzeigen market allows companies the opportunity to easily offer their services online. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a leading global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.

Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

What you’ll do ​& Who you are

At Kleinanzeigen, we connect millions of people with what they need. Part of that mission includes helping over 50,000 commercial customers succeed. To support this, we're looking for a Teamlead B2B Customer Service (d/f/m) to help us scale, automate, and elevate the experience for our growing business user base.

Join us to lead an expert team, drive digital transformation, and build a future-proof service function. You will be reporting to the Head of B2B Operations & Analytics.

What You'll Do:

Lead with impact

• Guide and support a team of 5 direct reports (including 2 team leads overseeing 35+ agents)

• Create a supportive team environment that values collaboration, clarity, and sustainable performance

• Align operations with strategic goals and foster continuous improvement

Drive transformation

• Shape a data-driven service operation focused on Indicators like CSAT and ticket resolution time

• Lead projects in automation, AI, and digital tools to grow support efficiently

• Collaborate across teams to improve workflows and enhance customer experiences

Improve processes

• Identify bottlenecks and improve customer service journeys end-to-end

• Drive meaningful improvements by evolving tools and processes in a way that supports both our team and our customers

• Use data and insights to proactively improve operations

What You Bring:

• 3+ years of leadership in customer service or success

• You shape direction collaboratively and know how to turn strategy into outcomes that matter

• Experience in digital transformation, automation, and AI tools (e.g., Salesforce Service Cloud, AWS Connect)

• You use data like CSAT, ticket resolution times, and response rates to guide decisions and spot opportunities to improve

• Hands-on approach with excellent project and stakeholder management

• You communicate fluently in both German (C1+) and English—whether in team discussions, written updates, or partner meetings

Ready to make a difference with us? Let's build the next chapter of customer success together.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary 💸

• Participation in our Short-Term Incentive plan (annual bonus) 🏆

• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

• A 24/7 Employee Assistance Program for you and your family, because we care ❤️‍

• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.