The right career for all

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

What you’ll do ​& Who you are

We are looking for a passionate Customer Support Manager to join our dynamic team of 8 agents in the Mobility Operations Classifieds Customer Support team.

The mission is to provide comprehensive, personalized assistance and support for customers and professional users of our Agriaffaires, MachineryZone and Truckscorner sites, and Leboncoin.

We are looking for someone with experience in customer relations, to mainly manage the French and English markets.

The main tasks are as follows:

-Optimize customer satisfaction through multi-channel customer service management: e-mail, telephone, chat, etc.

-Ensure the integrity of our brands by moderating accounts and ads

-Monitor and report bugs in conjunction with technical teams

-Adopt AI and Snapcall to improve performance and satisfaction

-Guide customers in the use of their tools and services

-Efficiently handle ad reports

-Contribute to the continuous evolution of customer service processes to facilitate the customer and/or agent experience.

Qualifications:

-Proven experience in customer service.

-Dynamic, curious and rigorous

-Ability to learn quickly, even on technical subjects

-Excellent oral and written communication skills

-Team spirit and positive attitude

-Fluency in French and English. A third language (ideally German and/or Spanish) would be a major asset.

Additional information:
Position based in Paris 75002

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.